1. Information We Collect
a. Personal Information
We may collect personal details when you:
- Make a booking or reservation.
- Contact us via the website, phone, or email.
- Subscribe to our newsletter or promotional emails.
This may include:
- Full name
- Phone number
- Email address
- Address
- Check-in/check-out dates
- Payment details (processed through secure third-party gateways)
b. Non-Personal Information
We also collect information that does not directly identify you, such as:
- IP address
Browser type - Device information
- Pages visited and time spent on the site
- Location data (if enabled)
2. How We Use Your Information
We use your information to:
- Confirm and manage your hotel bookings.
- Respond to your inquiries and customer service requests.
- Improve our website, services, and guest experience.
- Send you reservation confirmations and updates.
- Send promotional emails (only with your consent).
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data:
- With service providers (e.g., payment processors, booking engines).
- As required by law or legal process.
- To protect our rights, safety, and property.
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve website functionality and performance.
- Understand user behavior for analytics.
- Personalize your experience on our site.
You can choose to disable cookies in your browser settings, but some features of the site may not function properly.
5. Data Security
We take reasonable precautions to protect your data:
- SSL encryption on our website.
- Restricted access to sensitive data.
- Secure payment gateways.
However, no online transmission or storage is 100% secure. We encourage you to use secure networks when submitting personal data.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Withdraw consent for promotional emails.
- Request deletion of your personal information (where applicable).
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please read their policies separately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date updated.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Sai Lakshmi Pavanam
Phone: 9445569091
Website: https://sailakshmipavanam.com